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Privacy Policy

Version

1.0

Effective Date

22nd May 2018

Date of Last Revision

22nd May 2018

The data controller

Vserv (UK) Ltd (a company registered in England and Wales with company number 05220369 and whose registered office is Europa House 20, Esplanade, Scarborough, North Yorkshire, YO11 2AQ. Contact details: info@vsoftco.com.

We are committed to protecting the privacy of our clients and we do not sell your data to third parties. We want to provide a safe and secure service where we deal with your personal information. This means information that identifies you personally such as your name, photo or contact details or data that can be linked with such information in order to identify you.

Quick Guide to Contents

What personal information do we collect about you?

How do we use your personal information?

How long do we keep your personal information for?

Who do we share your personal information with?

What happens if you do not provide us with the information we request?

Do we make automated decisions concerning you?

Do we transfer your personal information outside the EEA?

Setting your marketing Preferences

What are your rights?

How do we contact you?

How do you contact us?

How to make a complaint

What personal information do we collect about you?

We collect and process your information in the following ways:

Information you give us

  • Your name, address and contact details
  • Location data
  • Any other similar information or information provided by you

We may ask you for further information occasionally, for example in a customer survey. These requests are voluntary but if you request a product or service that requires further information, you will be required to provide this information before we can provide access to it.

Information we collect automatically

  • Your IP
  • Your device ID, hardware model, operating system and version, language, serial number, location data and mobile network
  • All communications made electronically or by telephone

Information we receive from third parties

  • Either through paid for third-party marketing lists or public sources
  • Publically available information such as social media, property ownership, electoral roll, annual returns for companies, industry bodies and insolvency registers and others

How do we use your personal information?

To provide a requested service or carry out a contract with you.

  • To provide you with products and services
  • To provide you with information about our products and services
  • To assess your needs
  • For Internal business purposes and record keeping

Where we have your consent

  • If you have provided answers to a customer survey
  • For marketing by us (to prospective clients)

Where we have a legitimate interest

  • To create and manage your account
  • To assess your needs
  • To enable us to improve our products and services
  • To develop and market new products and services
  • To protect our commercial interests
  • To form a profile
  • To investigate enquiries or disputes
  • To provide references about you
  • To send you surveys
  • For data analysis such as counting web page visits and cookie tracking to make sure our product and services we provide are relevant
  • For marketing by us (based on a soft opt-in) including for a period of time after your account has closed
  • For internal business purposes and record keeping
  • To disclose your data for due diligence in the event of a restructure or acquisition

Where we have a legal obligation

  • To comply with applicable law, court order, other judicial process, or the requirements of any applicable regulatory authorities
  • To provide references about you
  • For internal business purposes and record keeping

How long do we keep your personal information for?

We keep your information for the following periods as long as reasonably needed for legal or business purposes.

Clients: 6 years after closure of your account

Prospective clients: 1 year after submitting details

In certain circumstances we may need to hold on to your data indefinitely. For example, if a regulator has requested that we retain your data for the purpose of an investigation or to meet our obligations under responsible gambling and self-exclusion.

We will take care to ensure the privacy of your data during the retention period.

Who do we share your personal information with?

We share your personal information with trusted third parties where we have retained them to provide services that you or our clients have requested. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

We share your personal information with third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, IT consultants carrying out testing and development work on our business technology systems, research and mailing houses and function co-ordinators. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

Where required we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; or other applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.

Credit reference agency notice:

In order to process your application we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity.

We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates.

The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail here.

What happens if you do not provide us with the information we request or ask that we stop processing your information?

If you do not provide the personal information necessary, or withdraw your consent for the processing of your personal information, where this information is necessary for us to provide services to you, we will not be able to provide these services to you.

Do we make automated decisions concerning you?

No, we do not carry out automated decision making.

Do we use Cookies to collect personal data on you?

To provide better service to you on our websites, we use cookies to collect your personal data when you browse.

Do we transfer your personal information outside the EEA?

No, we do not transfer your data outside the EEA.

Marketing Preferences


We want you to be in control of the ways we contact you.

As we set our campaigns in advance, once you have unsubscribed it may take up to 7 days for it to be actioned.

Emails: To unsubscribe from marketing emails you can click the unsubscribe link in each marketing email we send.

Texts: To unsubscribe from marketing text messages you are able to reply to a free number with a shortcode.

Phone: To prevent further marketing phone calls, please let our operator know and we will stop any further marketing phone calls.

Mail: To prevent further marketing mailings please get in touch with our customer service team.

What are your rights?

By law, you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country.

Rights

What does this mean?

1. The right to object to processing

You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

2. The right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we're providing you with the information in this Policy.

3. The right of access

You have the right to obtain access to your information (if we re processing it), and certain other information (similar to that provided in this Privacy Policy).

This is so you re aware and can check that we re using your information in accordance with data protection law.

4. The right to rectification

You are entitled to have your information corrected if it s inaccurate or incomplete.

5. The right to erasure

This is also known as the right to be forgotten and, in simple terms, enables you to request the deletion or removal of your information where there s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

6. The right to restrict processing

You have rights to block or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be blocked to make sure the restriction is respected in future.

7. The right to data portability

You have rights to obtain and reuse your personal information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

8. The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your personal information with your national data protection regulator.

9. The right to withdraw consent

If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal information for marketing purposes.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

  • baseless or excessive/repeated requests, or
  • further copies of the same information.

Alternatively, we may be entitled to refuse to act on the request.

Please consider your request responsibly before submitting it. We ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we ll come back to you and let you know.

How will we contact you?

We may contact you by phone or email. If you prefer a particular contact means over another please just let us know.

How can you contact us?

If you have any enquires you can contact us at info@vsoftco.com.

Or alternatively by post:

FAO Data Protection Officer

Europa House
20, Esplanade
Scarborough
North Yorkshire
YO11 2AQ

Make a complaint

Please contact our data protection team using the contact details below.

If you are not satisfied with our response, you have the right to raise a compliant with the Information Commissioner s Office (ICO).

Please visit https://www.ico.org.uk/concerns to find out more.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 22nd May 2018.